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Research Study
Report
Report
| All Contents Copyright 2005-12 J.Gold Associates, LLC All rights reserved |
J.Gold Associates, LLC. 6 Valentine Road Northborough, MA 01532, USA www.jgoldassociates.com +1-508-393-5294
November 2012
J.Gold Associates is Pleased to Announce the Release of a
Major New Study on Enterprise Mobility:
Enterprise Mobile Applications: A Study of
Strategies and Adoption Trends
A J.Gold Associates Research Report
“This Study was conducted to quantitatively assess the business attitudes and technology requirements for enterprise
mobile applications and related services. We surveyed via a web-based questionnaire approximately 270 North
American (USA and Canada) companies broadly distributed across vertical industries. The primary focus was in
business oriented back office and personal productivity applications with the intent of discovering the processes
involved in choosing which projects to complete, how they were chosen, and who was involved in the various phases
of the projects. We identified mobile applications across various platforms (e.g., notebooks, smart phones, tablets,
special purpose devices), the reasons for wireless connectivity, the usage patterns, and the types of technology
employed, the vendors used, the key constituents who were involved, their perspective of the overall project,
vendors, the time to delivery and cost/ROI, etc.”
About this Groundbreaking Research Report
This 115 page report includes 132 charts and graphs created from the extensive data we collected and analyzed
during the last two weeks of October 2012. The results offer a realistic quantitative look at the decision making
process within business organizations, and indicates the types, quantities and dynamics of real mobile projects
underway within these enterprises. Further, we gathered specific data about strategic plans for the next 1 year and 3
years that provides a forward-looking view of where enterprise mobility is headed.
If your company provides mobile hardware, software or services to enterprise users, then the contents of this study
should be part of your strategic data analysis process. It draws specific and detailed conclusions necessary for your
strategic planning process, as well as providing direction as to where enterprises are targeting their efforts in mobility
now, over the next year, and in the next 3 years. Further, it provides detailed data on where enterprises are spending
their time and resources, providing you guidance on where your strategic investments should be made.
If you are an enterprise organization, then the ability to benchmark your current and future plans against your peers
can be invaluable. The guidance in this study will enable a faster time to deployment, lower your TCO, and give you a
compelling understanding of the current market factors and forces. Further, this report provides a look at where the
market is going, including actual market shares for devices, applications, services, operating systems, outsourcing
services, spending amounts, etc., so you’ll understand where your peers are headed and who the likely successful
vendors will be over the longer term.
Get Your Copy of this Important Research Today
Contact J.Gold Associates today to obtain a copy of this groundbreaking study for your organization! We’ll be happy
to provide you with all of the necessary details for obtaining the report. Simply click on the email link below.
Email us at Sales@jgoldassociates.com
The Research Report Contents
To provide you with a better understanding of the breadth and depth of the study, we have copied below the table of
contents of the report:
Table of Contents:
Study Demographics ............................................................................................... 9
Geographic Distribution ..................................................................................................... 9
Figure 1: Geographic Region of Respondents .............................................................................. 9
Industry Segments .......................................................................................................... 10
Figure 2: Primary Industry Segments of the Respondents ......................................................... 10
Company Size ................................................................................................................. 12
Figure 4: Distribution of respondents by company revenues ...................................................... 12
Figure 5: Distribution of respondents by company employee size .............................................. 13
Respondent Job Functions .............................................................................................. 14
Figure 6: Distribution of survey respondents by job function ...................................................... 14
Stage of Adoption ............................................................................................................ 16
Figure 7: Distribution of respondent’s organizational stage of mobile adoption.......................... 16
Figure 8: Respondents involvement in mobile applications ........................................................ 17
Figure 9: Stage of Strategic plan for mobility .............................................................................. 18
Use of Mobile Devices ........................................................................................... 18
Employees with Mobile Phone Devices Paid for by Company ......................................... 18
Figure 10: Use of Mobile phones with company paying some or all costs ................................. 19
Employees with Smart Phone Devices Paid for by Company .......................................... 19
Figure 11: Use of smart phones with company paying some or all costs ................................... 20
Figure 12: Use of smart phones with company paying some or all costs accessing corporate
systems ....................................................................................................................................... 20
Employees with Tablets Paid for by Company ................................................................ 21
Figure 13: Use of tablets with company paying some or all costs .............................................. 21
Figure 14: Use of tablets with company paying some or all costs accessing corp. sys. ............. 22
Employees with Laptops Paid for by Company ............................................................... 22
Figure 15: Use of laptops with company paying some or all costs ............................................. 23
Figure 16: Use of laptops with company paying some or all costs accessing corp. sys. ............ 23
Employees with Specialty Devices Paid for by Company ................................................ 24
Figure 17: Use of specialty devices with company paying some or all costs.............................. 24
Figure 18: Use of specialty devices with company paying some or all costs accessing corporate
systems ....................................................................................................................................... 25
Employees with Mobile Phone Not Devices Paid for by Company .................................. 26
Figure 19: Use of mobile phones with company not paying some or all costs ........................... 26
Employees with Smart Phone Devices Not Paid for by Company ................................... 27
Figure 20: Use of smart phones with company not paying some or all costs ............................. 27
Figure 21: Use of smart phones with company not paying some or all costs accessing corporate
systems ....................................................................................................................................... 28
Employees with Tablets Not Paid for by Company .......................................................... 29
Figure 22: Use of tablets with company not paying some or all costs ........................................ 29
Figure 23: Use of tablets with company not paying some or all costs accessing corporate
systems ....................................................................................................................................... 29
Employees with Laptops Not Paid for by Company ......................................................... 30
Figure 24: Use of laptops with company not paying some or all costs ....................................... 30
Figure 25: Use of laptops with company not paying some or all costs accessing corporate
systems ....................................................................................................................................... 30
Employees with Specialty Devices Not Paid for by Company .......................................... 31
Figure 26: Use of specialty devices with company not paying some or all costs ....................... 31
Figure 27: Use of specialty devices with company not paying some or all costs accessing
corporate systems ....................................................................................................................... 32
Mobile Application installations by Job Function .............................................................. 32
Figure 28: Percentage of employees with some type of mobile application by function ............. 33
Figure 29: Percentage of those responding that all of particular role have mobile apps ............ 33
Figure 30: Percentage of those responding that none of particular role has mobile apps.......... 34
Worker Mobility ...................................................................................................... 34
Worker Mobility by Percentage of Time They are Mobile ................................................. 34
Figure 31: Worker mobility by percentage of time they are mobile ............................................. 35
Workers with Mobile Phone Services .............................................................................. 35
Figure 32: Percentage of mobile workers with type of phone service ......................................... 35
Companies Deploying Tablets – Replacement or Supplement ........................................ 36
Figure 33: Will tablets primary supplement or replace other mobile devices .............................. 36
Accessing Corporate Systems from Many Locations ....................................................... 37
Figure 34: Locations where employees access corporate systems ............................................ 37
Telecom Expense Management (TEM) ........................................................................... 38
Figure 35: Does your organization deploy Telecom Expense Management (TEM) ................... 38
Security ................................................................................................................... 39
Mobile Security Breaches ................................................................................................ 39
Figure 36: Has your organization ever experienced a Security Breach on mobile devices? ...... 39
Device Preferences ................................................................................................ 39
Mobile Devices Supported .............................................................................................. 39
Smart Phones ................................................................................................................. 40
Figure 37: Primary Smart Phone devices supported .................................................................. 40
Figure 38: Secondary Smart Phone devices supported.............................................................. 40
Tablets ............................................................................................................................ 41
Figure 39: Primary Tablet vendors supported ............................................................................. 41
Figure 40: Secondary Tablet vendors supported ........................................................................ 41
Laptops ........................................................................................................................... 42
Figure 41: Primary Laptop vendors supported ............................................................................ 42
Figure 42: Secondary Laptop vendors supported ....................................................................... 42
Specialty Devices ............................................................................................................ 43
Figure 43: Primary Specialty Devices supported ........................................................................ 43
Figure 44: Secondary Specialty Devices supported ................................................................... 43
Wireless Service Providers ................................................................................... 44
Cellular Carriers Supported ............................................................................................. 44
Figure 45: Primary cellular carriers ............................................................................................. 44
Figure 46: Secondary Cellular providers ..................................................................................... 45
WiFi Providers Supported ............................................................................................... 45
Figure 47: Primary WiFi Provider ................................................................................................ 45
Figure 48: Secondary WiFi Provider ........................................................................................... 46
Mobile Platforms .................................................................................................... 46
Mobile Platforms Supported ............................................................................................ 46
Figure 49: Strategic Mobile OS vendors supported .................................................................... 47
Figure 50: Secondary Mobile OS vendors supported ................................................................. 47
Mobile Device Management (MDM) Supported ............................................................... 48
Figure 51: Strategic Mobile Device Management solutions ........................................................ 48
Figure 52: Secondary Mobile Device Management solutions ..................................................... 48
Mobile Device Application Security Supported ................................................................ 49
Figure 53: Strategic Mobile Device Application Security Solution .............................................. 49
Figure 54: Secondary Mobile Device Application Security solution ............................................ 49
Mobile Middleware ................................................................................................. 50
Mobile Middleware Platforms Supported ......................................................................... 50
Figure 55: Strategic Mobile Middleware solutions supported ..................................................... 50
Figure 56: Secondary Mobile Middleware solutions supported .................................................. 51
Application Deployment Methods......................................................................... 51
Application Development Environment ............................................................................ 51
Figure 57: Strategic Application Deployment Method ................................................................. 52
Figure 58: Secondary Application Development Environment .................................................... 52
Rapid Application Environment (RAD) Tools ................................................................... 53
Figure 59: Strategic Rapid Application Development Solution ................................................... 53
Figure 60: Secondary Rapid Application Development Solution ................................................ 53
Web Browsers ........................................................................................................ 54
Web Browsers Deployed ................................................................................................. 54
Figure 61: Strategic Browsers supported .................................................................................... 54
Figure 62: Secondary Browsers Supported ................................................................................ 54
Enterprise Software Mobilized .............................................................................. 55
Figure 63: Enterprise Software Supported .................................................................................. 55
Implementation Issues ........................................................................................... 56
Figure 64: Level of Organizations Knowledge of Mobile Implementations ................................. 56
Figure 65: Barriers to Implementing Enterprise Mobile Apps ..................................................... 57
Figure 66: Primary Drivers that can Change Decision ................................................................ 58
Source of Information for Mobile Solutions ...................................................................... 59
Figure 67: Sources of Information on Mobile Solutions .............................................................. 59
Primary Reason for Not Having a Mobile Initiative ........................................................... 59
Figure 68: Single Biggest Reason for not having a Mobile Initiative ........................................... 59
Email Systems Supported ..................................................................................... 60
Figure 69: Email Systems Supported .......................................................................................... 60
Social Media Systems Supported ......................................................................... 60
Figure 70: Social Media applications supported ......................................................................... 60
Statistics on Mobile Deployments ........................................................................ 61
General Statistics about Deployments ............................................................................. 61
Figure 71: Number of Mobile Initiatives Underway ..................................................................... 61
Figure 72: Total Budget for Mobile Applications ......................................................................... 62
Figure 73: Average Mobile Applications Budget for all respondents .......................................... 63
Figure 74: Current Use of Mobile Applications ............................................................................ 64
Enterprise Mobile Application Project Profile ..................................................... 65
Mobile Budget by Company Size .................................................................................... 65
Figure 75: Total Mobile Budget, by size of organization ............................................................. 65
Most Recent Deployment ................................................................................................ 66
Figure 76: Type of Application Most Recently Deployed ............................................................ 66
Figure 77: Primary Users of Recent Application by Title............................................................. 67
Figure 78: Primary Users of Recent Application by Department ................................................ 67
Figure 79: Number of Users in Most Recent Deployment .......................................................... 68
Figure 80: Primary Device Type for Most Recent Deployment ................................................... 68
Figure 81: Client Type Used for Most Recent Deployment ......................................................... 69
Figure 82: Primary Back Office Platform Vendor for Most Recent Deployment ......................... 69
Figure 83: Budget Amount for Most Recent Deployment............................................................ 70
Figure 84: Functional Area of Most Recent Deployment ............................................................ 71
Figure 85: Who Defined Original Business Need for Deployment? ............................................ 72
Figure 86: Which Management Functions Were Involved in Defining the Project? .................... 72
Mobile Strategy Evolution ................................................................................................ 73
Figure 87: Which Groups Were Involved in Defining Mobile Strategy? ...................................... 73
Figure 88: Who Was Involved in the Final Decision about Mobile Strategy? ............................. 74
Figure 89: Who Approved the Final Decision about Mobile Strategy? ....................................... 74
Vendor Selection ............................................................................................................. 75
Figure 90: Who was Involved in Vendor Selection ...................................................................... 75
Figure 91: Final Decision Maker for Mobile Vendor Selection .................................................... 75
Project Funding ............................................................................................................... 76
Figure 92: Who was Involved in the Primary Funding of this Project? ........................................ 76
Figure 93: Who was Involved in the Secondary Funding of this Project? ................................... 77
Budgets and Spending .................................................................................................... 78
Figure 94: Percentage of Overall Budget Spent on Each Phase of Project................................ 78
Figure 95: Amount of Annual Support Spending ......................................................................... 79
Figure 96: Which Group Funded Each Phase of Deployment? .................................................. 80
Application Phase Timeframes and Full Time Equivalents .............................................. 81
Figure 97: Number of Weeks Expected for Each Phase of Project ............................................ 81
Figure 98: Full Time Equivalent (FTE) for Each Phase of Project .............................................. 82
Figure 99: How Many Full Time Equivalent Weeks will Each Phase Take? ............................... 83
Spending vs. Expected Budgets ...................................................................................... 84
Figure 100: How Spending Compared with Budgeted Amounts ................................................. 84
Primary Drivers for Most Recent Deployment .................................................................. 85
Figure 101: Biggest Drivers for Most Recent Deployment .......................................................... 85
Figure 102: What was the Single Biggest Driver for this Project? .............................................. 86
Expectations and Results ................................................................................................ 87
Figure 103: How well is the Deployment Meeting Key Expectations .......................................... 87
Resources Needed from the Organization....................................................................... 88
Figure 104: What Resources Will the Organization Use to Build New Applications? ................. 88
Figure 105: What Type of Resources were Used on Current Deployment ................................. 89
Required Time to Deploy ....................................................................................... 90
Figure 106: Weeks Required for Each Phase of Project............................................................ 90
Figure 107: What Percentage of Total was Spent on Each Phase? ........................................... 91
Figure 108: Actual Schedule vs. Project Plan ............................................................................. 92
Supporting the Application ................................................................................... 93
Figure 109: How the Organization Supports the Applications .................................................... 93
Evaluating the Approach ....................................................................................... 94
Figure 110: Would Companies Take the Same Approach Again ............................................... 94
Outsourcing ............................................................................................................ 95
Figure 111: Services Currently Outsourced ................................................................................ 95
Figure 112: Services That Will Be Outsourced in 1 Year ............................................................ 96
Figure 113: Services That Will Be Outsourced in 3 Years .......................................................... 97
Figure 114: Services Planned to be Outsourced for You Current Project .................................. 98
Deployment Life Expectancy and Time to Recover Cost ................................... 99
Figure 115: Expected Time to Recover Costs of Deployment .................................................... 99
Figure 116: Did You Estimate or Calculate and ROI ................................................................. 100
Figure 117: What is the Expected ROI of the Project? ............................................................. 101
Figure 118: Expected Life of Application ................................................................................... 102
Obstacles Faced When Evaluating a Solution ................................................... 103
Figure 119: Biggest Obstacles to Deployment .......................................................................... 103
Vendor Selection .................................................................................................. 104
Figure 120: Involvement in Vendor Selection ........................................................................... 104
Figure 121: Organization’s Vendor Selection Stage ................................................................. 105
Figure 122: Where Any Vendors Instrumental in Initiating this Project ..................................... 106
Future Plans ......................................................................................................... 107
Figure 123: Future Plans for Mobile Deployments .................................................................... 107
Challenges after Deployment .............................................................................. 108
Figure 124: Biggest Obstacles Being Faced after Deployment ................................................ 108
Using External Vendors ....................................................................................... 109
Figure 125: What Percentage of Companies Say They Did Not Use Outside Vendors for Parts of
the Project ................................................................................................................................. 109
Satisfaction of Working with Chosen Suppliers and Project ........................... 110
Figure 126: Satisfaction with Vendors Selected ........................................................................ 110
Figure 127: Likelihood of Using Same Supplier Again .............................................................. 111
Figure 128: Overall Satisfaction with Various Aspects of Mobile Application ........................... 111
Future Investments .............................................................................................. 112
Figure 129: Anticipated Future Investments in Mobile Applications ......................................... 112
Figure 130: Anticipated Strategic Approach to Investing in Mobile Applications ...................... 113
Figure 131: Key Drivers for Future Investments ....................................................................... 114
Figure 132: Single Biggest Driver for Mobile Investment over Time ......................................... 115
Appendix ............................................................................................................... 116
Appendix 1: Methodology and Objectives ..................................................................... 116
Copyright © 2012 J.Gold Associates, LLC. All rights reserved.
J.Gold Associates, LLC. 6 Valentine Road Northborough, MA 01532, USA
www.jgoldassociates.com +1-508-393-5294
November 2012
J.Gold Associates is Pleased to Announce the Release of a
Major New Study on Enterprise Mobility:
Enterprise Mobile Applications: A Study of
Strategies and Adoption Trends
A J.Gold Associates Research Report
“This Study was conducted to quantitatively assess the business attitudes and technology requirements for enterprise
mobile applications and related services. We surveyed via a web-based questionnaire approximately 270 North
American (USA and Canada) companies broadly distributed across vertical industries. The primary focus was in
business oriented back office and personal productivity applications with the intent of discovering the processes
involved in choosing which projects to complete, how they were chosen, and who was involved in the various phases
of the projects. We identified mobile applications across various platforms (e.g., notebooks, smart phones, tablets,
special purpose devices), the reasons for wireless connectivity, the usage patterns, and the types of technology
employed, the vendors used, the key constituents who were involved, their perspective of the overall project,
vendors, the time to delivery and cost/ROI, etc.”
About this Groundbreaking Research Report
This 115 page report includes 132 charts and graphs created from the extensive data we collected and analyzed
during the last two weeks of October 2012. The results offer a realistic quantitative look at the decision making
process within business organizations, and indicates the types, quantities and dynamics of real mobile projects
underway within these enterprises. Further, we gathered specific data about strategic plans for the next 1 year and 3
years that provides a forward-looking view of where enterprise mobility is headed.
If your company provides mobile hardware, software or services to enterprise users, then the contents of this study
should be part of your strategic data analysis process. It draws specific and detailed conclusions necessary for your
strategic planning process, as well as providing direction as to where enterprises are targeting their efforts in mobility
now, over the next year, and in the next 3 years. Further, it provides detailed data on where enterprises are spending
their time and resources, providing you guidance on where your strategic investments should be made.
If you are an enterprise organization, then the ability to benchmark your current and future plans against your peers
can be invaluable. The guidance in this study will enable a faster time to deployment, lower your TCO, and give you a
compelling understanding of the current market factors and forces. Further, this report provides a look at where the
market is going, including actual market shares for devices, applications, services, operating systems, outsourcing
services, spending amounts, etc., so you’ll understand where your peers are headed and who the likely successful
vendors will be over the longer term.
Get Your Copy of this Important Research Today
Contact J.Gold Associates today to obtain a copy of this groundbreaking study for your organization! We’ll be happy
to provide you with all of the necessary details for obtaining the report. Simply click on the email link below.
Email us at Sales@jgoldassociates.com
The Research Report Contents
To provide you with a better understanding of the breadth and depth of the study, we have copied below the table of
contents of the report:
Table of Contents:
Study Demographics ............................................................................................... 9
Geographic Distribution ..................................................................................................... 9
Figure 1: Geographic Region of Respondents .............................................................................. 9
Industry Segments .......................................................................................................... 10
Figure 2: Primary Industry Segments of the Respondents ......................................................... 10
Company Size ................................................................................................................. 12
Figure 4: Distribution of respondents by company revenues ...................................................... 12
Figure 5: Distribution of respondents by company employee size .............................................. 13
Respondent Job Functions .............................................................................................. 14
Figure 6: Distribution of survey respondents by job function ...................................................... 14
Stage of Adoption ............................................................................................................ 16
Figure 7: Distribution of respondent’s organizational stage of mobile adoption.......................... 16
Figure 8: Respondents involvement in mobile applications ........................................................ 17
Figure 9: Stage of Strategic plan for mobility .............................................................................. 18
Use of Mobile Devices ........................................................................................... 18
Employees with Mobile Phone Devices Paid for by Company ......................................... 18
Figure 10: Use of Mobile phones with company paying some or all costs ................................. 19
Employees with Smart Phone Devices Paid for by Company .......................................... 19
Figure 11: Use of smart phones with company paying some or all costs ................................... 20
Figure 12: Use of smart phones with company paying some or all costs accessing corporate
systems ....................................................................................................................................... 20
Employees with Tablets Paid for by Company ................................................................ 21
Figure 13: Use of tablets with company paying some or all costs .............................................. 21
Figure 14: Use of tablets with company paying some or all costs accessing corp. sys. ............. 22
Employees with Laptops Paid for by Company ............................................................... 22
Figure 15: Use of laptops with company paying some or all costs ............................................. 23
Figure 16: Use of laptops with company paying some or all costs accessing corp. sys. ............ 23
Employees with Specialty Devices Paid for by Company ................................................ 24
Figure 17: Use of specialty devices with company paying some or all costs.............................. 24
Figure 18: Use of specialty devices with company paying some or all costs accessing corporate
systems ....................................................................................................................................... 25
Employees with Mobile Phone Not Devices Paid for by Company .................................. 26
Figure 19: Use of mobile phones with company not paying some or all costs ........................... 26
Employees with Smart Phone Devices Not Paid for by Company ................................... 27
Figure 20: Use of smart phones with company not paying some or all costs ............................. 27
Figure 21: Use of smart phones with company not paying some or all costs accessing corporate
systems ....................................................................................................................................... 28
Employees with Tablets Not Paid for by Company .......................................................... 29
Figure 22: Use of tablets with company not paying some or all costs ........................................ 29
Figure 23: Use of tablets with company not paying some or all costs accessing corporate
systems ....................................................................................................................................... 29
Employees with Laptops Not Paid for by Company ......................................................... 30
Figure 24: Use of laptops with company not paying some or all costs ....................................... 30
Figure 25: Use of laptops with company not paying some or all costs accessing corporate
systems ....................................................................................................................................... 30
Employees with Specialty Devices Not Paid for by Company .......................................... 31
Figure 26: Use of specialty devices with company not paying some or all costs ....................... 31
Figure 27: Use of specialty devices with company not paying some or all costs accessing
corporate systems ....................................................................................................................... 32
Mobile Application installations by Job Function .............................................................. 32
Figure 28: Percentage of employees with some type of mobile application by function ............. 33
Figure 29: Percentage of those responding that all of particular role have mobile apps ............ 33
Figure 30: Percentage of those responding that none of particular role has mobile apps.......... 34
Worker Mobility ...................................................................................................... 34
Worker Mobility by Percentage of Time They are Mobile ................................................. 34
Figure 31: Worker mobility by percentage of time they are mobile ............................................. 35
Workers with Mobile Phone Services .............................................................................. 35
Figure 32: Percentage of mobile workers with type of phone service ......................................... 35
Companies Deploying Tablets – Replacement or Supplement ........................................ 36
Figure 33: Will tablets primary supplement or replace other mobile devices .............................. 36
Accessing Corporate Systems from Many Locations ....................................................... 37
Figure 34: Locations where employees access corporate systems ............................................ 37
Telecom Expense Management (TEM) ........................................................................... 38
Figure 35: Does your organization deploy Telecom Expense Management (TEM) ................... 38
Security ................................................................................................................... 39
Mobile Security Breaches ................................................................................................ 39
Figure 36: Has your organization ever experienced a Security Breach on mobile devices? ...... 39
Device Preferences ................................................................................................ 39
Mobile Devices Supported .............................................................................................. 39
Smart Phones ................................................................................................................. 40
Figure 37: Primary Smart Phone devices supported .................................................................. 40
Figure 38: Secondary Smart Phone devices supported.............................................................. 40
Tablets ............................................................................................................................ 41
Figure 39: Primary Tablet vendors supported ............................................................................. 41
Figure 40: Secondary Tablet vendors supported ........................................................................ 41
Laptops ........................................................................................................................... 42
Figure 41: Primary Laptop vendors supported ............................................................................ 42
Figure 42: Secondary Laptop vendors supported ....................................................................... 42
Specialty Devices ............................................................................................................ 43
Figure 43: Primary Specialty Devices supported ........................................................................ 43
Figure 44: Secondary Specialty Devices supported ................................................................... 43
Wireless Service Providers ................................................................................... 44
Cellular Carriers Supported ............................................................................................. 44
Figure 45: Primary cellular carriers ............................................................................................. 44
Figure 46: Secondary Cellular providers ..................................................................................... 45
WiFi Providers Supported ............................................................................................... 45
Figure 47: Primary WiFi Provider ................................................................................................ 45
Figure 48: Secondary WiFi Provider ........................................................................................... 46
Mobile Platforms .................................................................................................... 46
Mobile Platforms Supported ............................................................................................ 46
Figure 49: Strategic Mobile OS vendors supported .................................................................... 47
Figure 50: Secondary Mobile OS vendors supported ................................................................. 47
Mobile Device Management (MDM) Supported ............................................................... 48
Figure 51: Strategic Mobile Device Management solutions ........................................................ 48
Figure 52: Secondary Mobile Device Management solutions ..................................................... 48
Mobile Device Application Security Supported ................................................................ 49
Figure 53: Strategic Mobile Device Application Security Solution .............................................. 49
Figure 54: Secondary Mobile Device Application Security solution ............................................ 49
Mobile Middleware ................................................................................................. 50
Mobile Middleware Platforms Supported ......................................................................... 50
Figure 55: Strategic Mobile Middleware solutions supported ..................................................... 50
Figure 56: Secondary Mobile Middleware solutions supported .................................................. 51
Application Deployment Methods......................................................................... 51
Application Development Environment ............................................................................ 51
Figure 57: Strategic Application Deployment Method ................................................................. 52
Figure 58: Secondary Application Development Environment .................................................... 52
Rapid Application Environment (RAD) Tools ................................................................... 53
Figure 59: Strategic Rapid Application Development Solution ................................................... 53
Figure 60: Secondary Rapid Application Development Solution ................................................ 53
Web Browsers ........................................................................................................ 54
Web Browsers Deployed ................................................................................................. 54
Figure 61: Strategic Browsers supported .................................................................................... 54
Figure 62: Secondary Browsers Supported ................................................................................ 54
Enterprise Software Mobilized .............................................................................. 55
Figure 63: Enterprise Software Supported .................................................................................. 55
Implementation Issues ........................................................................................... 56
Figure 64: Level of Organizations Knowledge of Mobile Implementations ................................. 56
Figure 65: Barriers to Implementing Enterprise Mobile Apps ..................................................... 57
Figure 66: Primary Drivers that can Change Decision ................................................................ 58
Source of Information for Mobile Solutions ...................................................................... 59
Figure 67: Sources of Information on Mobile Solutions .............................................................. 59
Primary Reason for Not Having a Mobile Initiative ........................................................... 59
Figure 68: Single Biggest Reason for not having a Mobile Initiative ........................................... 59
Email Systems Supported ..................................................................................... 60
Figure 69: Email Systems Supported .......................................................................................... 60
Social Media Systems Supported ......................................................................... 60
Figure 70: Social Media applications supported ......................................................................... 60
Statistics on Mobile Deployments ........................................................................ 61
General Statistics about Deployments ............................................................................. 61
Figure 71: Number of Mobile Initiatives Underway ..................................................................... 61
Figure 72: Total Budget for Mobile Applications ......................................................................... 62
Figure 73: Average Mobile Applications Budget for all respondents .......................................... 63
Figure 74: Current Use of Mobile Applications ............................................................................ 64
Enterprise Mobile Application Project Profile ..................................................... 65
Mobile Budget by Company Size .................................................................................... 65
Figure 75: Total Mobile Budget, by size of organization ............................................................. 65
Most Recent Deployment ................................................................................................ 66
Figure 76: Type of Application Most Recently Deployed ............................................................ 66
Figure 77: Primary Users of Recent Application by Title............................................................. 67
Figure 78: Primary Users of Recent Application by Department ................................................ 67
Figure 79: Number of Users in Most Recent Deployment .......................................................... 68
Figure 80: Primary Device Type for Most Recent Deployment ................................................... 68
Figure 81: Client Type Used for Most Recent Deployment ......................................................... 69
Figure 82: Primary Back Office Platform Vendor for Most Recent Deployment ......................... 69
Figure 83: Budget Amount for Most Recent Deployment............................................................ 70
Figure 84: Functional Area of Most Recent Deployment ............................................................ 71
Figure 85: Who Defined Original Business Need for Deployment? ............................................ 72
Figure 86: Which Management Functions Were Involved in Defining the Project? .................... 72
Mobile Strategy Evolution ................................................................................................ 73
Figure 87: Which Groups Were Involved in Defining Mobile Strategy? ...................................... 73
Figure 88: Who Was Involved in the Final Decision about Mobile Strategy? ............................. 74
Figure 89: Who Approved the Final Decision about Mobile Strategy? ....................................... 74
Vendor Selection ............................................................................................................. 75
Figure 90: Who was Involved in Vendor Selection ...................................................................... 75
Figure 91: Final Decision Maker for Mobile Vendor Selection .................................................... 75
Project Funding ............................................................................................................... 76
Figure 92: Who was Involved in the Primary Funding of this Project? ........................................ 76
Figure 93: Who was Involved in the Secondary Funding of this Project? ................................... 77
Budgets and Spending .................................................................................................... 78
Figure 94: Percentage of Overall Budget Spent on Each Phase of Project................................ 78
Figure 95: Amount of Annual Support Spending ......................................................................... 79
Figure 96: Which Group Funded Each Phase of Deployment? .................................................. 80
Application Phase Timeframes and Full Time Equivalents .............................................. 81
Figure 97: Number of Weeks Expected for Each Phase of Project ............................................ 81
Figure 98: Full Time Equivalent (FTE) for Each Phase of Project .............................................. 82
Figure 99: How Many Full Time Equivalent Weeks will Each Phase Take? ............................... 83
Spending vs. Expected Budgets ...................................................................................... 84
Figure 100: How Spending Compared with Budgeted Amounts ................................................. 84
Primary Drivers for Most Recent Deployment .................................................................. 85
Figure 101: Biggest Drivers for Most Recent Deployment .......................................................... 85
Figure 102: What was the Single Biggest Driver for this Project? .............................................. 86
Expectations and Results ................................................................................................ 87
Figure 103: How well is the Deployment Meeting Key Expectations .......................................... 87
Resources Needed from the Organization....................................................................... 88
Figure 104: What Resources Will the Organization Use to Build New Applications? ................. 88
Figure 105: What Type of Resources were Used on Current Deployment ................................. 89
Required Time to Deploy ....................................................................................... 90
Figure 106: Weeks Required for Each Phase of Project............................................................ 90
Figure 107: What Percentage of Total was Spent on Each Phase? ........................................... 91
Figure 108: Actual Schedule vs. Project Plan ............................................................................. 92
Supporting the Application ................................................................................... 93
Figure 109: How the Organization Supports the Applications .................................................... 93
Evaluating the Approach ....................................................................................... 94
Figure 110: Would Companies Take the Same Approach Again ............................................... 94
Outsourcing ............................................................................................................ 95
Figure 111: Services Currently Outsourced ................................................................................ 95
Figure 112: Services That Will Be Outsourced in 1 Year ............................................................ 96
Figure 113: Services That Will Be Outsourced in 3 Years .......................................................... 97
Figure 114: Services Planned to be Outsourced for You Current Project .................................. 98
Deployment Life Expectancy and Time to Recover Cost ................................... 99
Figure 115: Expected Time to Recover Costs of Deployment .................................................... 99
Figure 116: Did You Estimate or Calculate and ROI ................................................................. 100
Figure 117: What is the Expected ROI of the Project? ............................................................. 101
Figure 118: Expected Life of Application ................................................................................... 102
Obstacles Faced When Evaluating a Solution ................................................... 103
Figure 119: Biggest Obstacles to Deployment .......................................................................... 103
Vendor Selection .................................................................................................. 104
Figure 120: Involvement in Vendor Selection ........................................................................... 104
Figure 121: Organization’s Vendor Selection Stage ................................................................. 105
Figure 122: Where Any Vendors Instrumental in Initiating this Project ..................................... 106
Future Plans ......................................................................................................... 107
Figure 123: Future Plans for Mobile Deployments .................................................................... 107
Challenges after Deployment .............................................................................. 108
Figure 124: Biggest Obstacles Being Faced after Deployment ................................................ 108
Using External Vendors ....................................................................................... 109
Figure 125: What Percentage of Companies Say They Did Not Use Outside Vendors for Parts of
the Project ................................................................................................................................. 109
Satisfaction of Working with Chosen Suppliers and Project ........................... 110
Figure 126: Satisfaction with Vendors Selected ........................................................................ 110
Figure 127: Likelihood of Using Same Supplier Again .............................................................. 111
Figure 128: Overall Satisfaction with Various Aspects of Mobile Application ........................... 111
Future Investments .............................................................................................. 112
Figure 129: Anticipated Future Investments in Mobile Applications ......................................... 112
Figure 130: Anticipated Strategic Approach to Investing in Mobile Applications ...................... 113
Figure 131: Key Drivers for Future Investments ....................................................................... 114
Figure 132: Single Biggest Driver for Mobile Investment over Time ......................................... 115
Appendix ............................................................................................................... 116
Appendix 1: Methodology and Objectives ..................................................................... 116
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